Shipping Policy

Shipping Policy
Last updated: [22 July 2025]

At Kivo Deals, we are committed to delivering your order in a timely and reliable manner. This Shipping Policy outlines how and when you can expect to receive your items.

1. Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on weekends or holidays.

  • You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Times

Estimated delivery times vary depending on your location:

  • Domestic (UK): 3–7 business days

  • International: 7–21 business days

Please note that delivery times are estimates and may be affected by external factors such as customs delays or courier issues.

3. Shipping Rates

Shipping costs are calculated at checkout based on your location and order weight. Occasionally, we may offer free shipping promotions — these will be clearly indicated on the product page or checkout.

4. International Shipping

We offer worldwide shipping. However, international customers are responsible for:

  • Any customs fees, import duties, or taxes charged by their country.

  • Delays caused by customs processing.

5. Order Tracking

Once your order has shipped, we will email you a tracking number. You can use this number to track your package on the courier’s website.

If you do not receive a tracking email within 3 business days, please contact us at: Help@kivodeals.shop

6. Lost or Delayed Packages

While we strive for smooth delivery, Kivo Deals is not responsible for:

  • Delays caused by the shipping carrier.

  • Incorrect or incomplete shipping addresses provided at checkout.

  • Lost or stolen packages marked as “Delivered” by the courier.

If your package is significantly delayed or missing, contact us at Help@kivodeals.shop, and we’ll assist you in resolving the issue with the carrier.

7. Address Accuracy

Please ensure your shipping information is accurate. We are not responsible for delivery issues due to incorrect addresses. If you notice an error after placing your order, contact us immediately.

8. Split Shipments

For logistical reasons, some items may be shipped separately. If this happens, you will receive tracking information for each package.

Contact Us

For questions about your order or shipping, please reach out to:
📧 Help@kivodeals.shop